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Terms and Conditions

Here are the terms and conditions of our service...

By submitting your personal information to Maxic Arrow, you agree to our Terms and Conditions and Privacy Policy. * I do hereby solemnly affirm and declare that the information provided by me is true and correct. I acknowledge that I understand the complete procedure, All of my questions have been answered to my satisfaction and I give my consent to avail the services of Maxic Arrow. Maxic Arrow would like to contact you occasionally to keep you informed for further process and other relevant information.

* By filling out the Candidate Information Form (CIF)-Job Application, the applicant gives consent that Maxic Arrow may collect and use your data, including your resume, contact details, and employment history, solely for recruitment and job placement purposes. Your information may be shared with potential employers and relevant third-party service providers with your consent, and will be securely stored and retained only as long as necessary. You have the right to access, modify, or request deletion of your data at any time. Continued use of our services indicates your acknowledgment and acceptance of these terms.

Information We Collect

Maxic Arrow may collect the following types of personal information: Full name, contact details (email, phone, address). Resume/CV, cover letter, employment history. Educational qualifications, certifications along with copies of relevant documents. References and background check data (where applicable). Job preferences and salary expectation.

Purpose of Collection

Your information is collected solely for application processing for immigration, study abroad, training and coaching, recruitment and job-search and purposes. This includes:

• Evaluating your suitability for job openings and may include eligibility criteria for immigration and study abroad purpose.
• Sharing your profile with potential employers or immigration authorities (with your consent).
• Communicating updates and interview schedules with employers and concerned consulate.
• Legal or regulatory compliance

Data Sharing

Your data may be shared:

• With verified employers or hiring partners, immigration authorities relevant to your profile.
• With third-party services (e.g., background check agencies) where required.
• Only on a need-to-know basis and with strict confidentiality agreements in place.

Data Security & Retention

Maxic Arrow use secure systems to store and protect your information from unauthorized access or disclosure. Your data will be retained only for as long as necessary for recruitment purposes or as required by law.

Your Rights

You have the right to:

• Access, correct, or request deletion of your personal data.
• Withdraw consent at any time.

Consent

By submitting your information, you consent to the collection and processing of your personal data as outlined in this policy.

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Refund and Cancellation Policy

1. Confidentiality and Use of Information

Maxic Arrow ("the Company") shall maintain strict confidentiality and privacy obligations in all dealings with its clients in accordance with applicable laws. The Company shall take all reasonable and necessary steps to safeguard personal and sensitive information collected from clients and their families against unauthorized use, disclosure, access, modification, or loss. Such information shall be used exclusively for the primary purpose for which it was collected, as well as for reasonably anticipated secondary purposes that are related to said primary purpose. Disclosure of client information may occur only under the following circumstances, and as authorized by relevant privacy statutes:

• Conducting and managing the Company’s business operations efficiently and securely;
• Providing, marketing, and facilitating services offered by the Company to the client;
• Communicating effectively and promptly with clients regarding their cases;
• Complying fully with mandatory legal and regulatory obligations;
• Enhancing and improving the Company’s services and operational procedures.

2. Refund Policy

2.1 No Refund for Early Withdrawal

The Company hereby expressly disclaims any obligation to refund fees paid if the client elects to voluntarily withdraw from any services after engagement but prior to the completion of those services, whether partially or wholly. Such early withdrawal shall be considered a final forfeiture of all paid fees.

2.2 Full Payment Requirement

Any refund entitlements or refund percentages articulated herein or in the client service agreement shall only apply if the client has paid the full and undiscounted service fee for the entirety of the product or service acquired. Partial payments shall not confer any refund rights, regardless of other eligibility criteria.

2.3 Pre-Qualification Registrations

The Company may, from time to time, offer registration services to clients based upon anticipated immigration pronouncements and regulatory expectations. Such registrations may precede formal announcements in order to comply with quotas or caps imposed by immigration authorities. Clients acknowledge these conditions and agree that if, post-announcement, their profiles fail to meet eligibility criteria, they may be permitted to transfer to alternate opportunities offered by the Company. No refunds will be issued under such circumstances.

2.4 Chargeback Policy

The Company enforces a strict zero-tolerance policy regarding chargebacks pertaining to payments made by the client. A client who initiates a chargeback for a payment deemed valid by the Company shall, upon verification, be permanently blacklisted and denied future access to the Company’s services. Furthermore, any outstanding fees will be referred for collection through appropriate channels, and unpaid debts will be duly reported to credit reporting agencies as applicable.

3. Refund Calculations and Process

3.1 Calculation Basis

The client expressly understands and agrees that any invoice issued shall reflect both the consultation fee charged by Maxic Arrow and any applicable taxes. Refunds, when approved, shall be calculated exclusively on the consultation fees paid, excluding taxes paid, which are non-refundable under any circumstances.

3.2 Rejection by Immigration Authorities

In the event of an official rejection by immigration authorities, the Company shall refund applicable fees as stated explicitly in the executed service agreement with the client. Such refund processing will commence only following the client’s submission of a completed Online Refund Claim Form accompanied by an official letter of rejection or a corresponding rejection stamp on the client's passport. Failure to provide such documentation will result in the forfeiture of refund eligibility. Refunds are generally processed within fifteen (15) to thirty (30) working days upon receipt of complete documentation.

3.3 Excluded Fees

The Company assumes no responsibility for refunds relating to fees paid directly to third-party organizations including, without limitation, assessing bodies, Immigration Authorities, embassies, consulates, or any related governmental or private agencies. Similarly, the Company disclaims liability for delays caused by such third parties. Clients explicitly accept that these fees and delays fall outside the scope of the Company’s refund obligations.

4. Non-Refundable Scenarios

Clients acknowledge and expressly agree that the following scenarios expressly preclude any right to refunds, including but not limited to:

• Failure by the client or any included family members to attend any required immigration interviews;
• Failure to complete or pass mandatory medical examinations as specified by the immigration or other authorities;
• Non-compliance with any procedural or documentation requirements of embassies, consulates, or government agencies;
• Failure to provide timely and genuine Police Clearance Certificates, including certificates that expire or are older than the prescribed validity period;
• Failure to demonstrate the requisite financial resources or settlement funds prescribed by immigration authorities;
• Any prior violation or breach of immigration laws by the client or any dependant;
• Late or incomplete submission of any additional documents or papers requested by consular or immigration authorities beyond prescribed deadlines;
• Failure to achieve the minimum language proficiency scores in mandated English or other language tests as necessitated by immigration authorities and advised by the Company;
• Voluntary abandonment of the immigration case or application within three (3) months following registration;
• Non-communication with assigned Company consultants for a continuous period exceeding three (3) months, which shall be deemed abandonment;
• Fees or charges payable directly to governmental or institutional authorities that remain non-refundable irrespective of application outcomes;
• Failure to submit all required forms, documents, supporting information, or translations within thirty (30) days of registration or by such other deadline as communicated by the Company;
• Failure to notify Maxic Arrow within seven (7) days of any direct communication, correspondence, or inquiries received from immigration or governmental authorities;
• Failure of the client to attend any requisite interviews, tests, or to comply with lawful directions of the concerned authorities or Maxic Arrow;
• Rejection or delay caused due to incorrect payment of statutory or application fees by the client, including mode or amount;
• Discovery of inaccurate, false, misleading, incomplete, or forged documents or information provided by the client at any stage of the immigration process;
• Any attempts by the client to transfer the benefit of the paid fees or services to any other person, relative, or friend;
• Any act or omission by the client that impugns, maligns, disrupts, or harms the Company’s reputation, business operations, or goodwill;
• Attempts by any party other than the authorized client to access or utilize the Company’s services;
• Behavior or conduct by the client, as reasonably determined by the Company, that interferes with the delivery of the services or makes it impractical or impossible to continue.

5. Client Responsibilities

The client undertakes and agrees to:

• Provide full, complete, accurate, and truthful information, documents, and details within stipulated timelines, including all necessary originals and authenticated copies;
• Notify the Company immediately (and in writing, if requested) of any changes in personal circumstances relevant to the immigration process, including but not limited to residential address, marital status, employment status or details, educational qualifications, newly added dependents, or any criminal/police cases;
• Attend all interviews, medical examinations, language tests, or any appointments at their own expense and at locations as directed by the relevant immigration authorities;
• Promptly inform Maxic Arrow of all communications or correspondence received from immigration or government bodies, as well as any direct contact undertaken by the client with such authorities;
• Refrain from attempting to assign, transfer, dispose, or delegate their contractual rights or obligations under the service agreement to any other individual or entity;
• Refrain from conducting acts that may damage or defame the Company’s reputation or business;
• Comply fully with all requirements, conditions, and requests made by immigration or assessing authorities, including the successful completion of language or other prescribed tests;
• Understand and acknowledge that failure in any obligation herein may lead to denial of services or forfeiture of fees without refund.

6. Scope of Service

Maxic Arrow expressly declares and the client acknowledges that the Company is neither an agent of any government nor a governmental authority. The Company provides advisory, consultancy, document preparation, submission, and related immigration support services only. Maxic Arrow has no power or authority to grant any visa, permit, or any form of immigration approval. The ultimate authority and discretion in granting any immigration benefit reside entirely with the relevant government departments of the destination country. Furthermore, no guarantees or warranties are made concerning:

• The timing, pace, or outcome of any immigration or visa application;
• The issuance of employment, work authorization, or job placements in any foreign country;
• Continuity or success of any immigration petition or application;
• Any other matter outside of the Company’s direct control.

7. Limitation of Liability

Notwithstanding any other provision herein, the maximum total liability of Maxic Arrow to the client, whether in contract, tort, negligence, or otherwise, arising from or connected with the service agreement shall not exceed the aggregate fees paid for advisory or consulting services by the client to Maxic Arrow. Under no circumstance shall Maxic Arrow be liable for any indirect, incidental, consequential, punitive, or special damages.

8. Force Majeure

The Company shall not be held liable or responsible for delays, failures, or inability to perform any obligation arising from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, civil commotion, strikes, epidemics, pandemics, natural disasters, government action or restrictions, interruptions in communication networks, power failures, or any other force majeure event. The Company shall make reasonable efforts to resume performance as soon as possible after the force majeure event ceases.

9. Jurisdiction

This service agreement and any dispute, claim, or controversy arising out of or in connection with the services provided shall be governed exclusively by the laws of India. All disputes will be subject to the exclusive jurisdiction of the courts located in Delhi, India, and no other courts shall have jurisdiction over the parties in relation to any such matters.

10. Miscellaneous Provisions

• The client acknowledges full understanding, acceptance, and agreement to these terms and conditions and agrees not to initiate any chargebacks, credit card disputes, or payment reversals except as expressly permitted by applicable law and provisions herein.
• No amendment, modification, or waiver of any term in this policy shall be effective unless made in writing and signed by an authorized representative of Maxic Arrow.
• If any clause or provision of this agreement is found invalid, unenforceable, or void by any competent authority, such invalidity shall not affect the enforceability of the remainder of this agreement.
• For any clarifications or queries concerning refund eligibility, terms, or any other matters, clients are encouraged to communicate directly with Maxic Arrow via email at [email protected].

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Privacy Policy - Maxic Arrow

1. We respect your privacy

• Maxic Arrow respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Indian privacy principles contained in the privacy Acts. This policy sets out how we collect and treat your personal information.
• “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

• Maxic Arrow will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
• You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and help you upon your request.
• We may collect additional information at other times, including but not limited to.
• Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

• Maxic Arrow’s team collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.
• We may receive personal information from third parties. If we do, we will protect it as set out in this privacy policy.

4. Use of your personal information

• Maxic Arrow may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
• Maxic Arrow may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

• We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, associates insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
• We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, and court order, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
• We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Maxic Arrow, http://www.maxicarrow.com/, its clients/customers or third parties.
• Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of India. These may include, but are not limited to India.
• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
• By providing us with personal information, you consent to the terms of this privacy policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this policy regarding handling your personal information.

6. Security of your personal information

• Maxic Arrow is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.
• The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this privacy policy.

7. Access to your personal information

• You may request details of personal information that we hold about you in accordance with the provisions of the privacy act of India. A small administrative fee may be payable for the provision of information.
• If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected]
• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the privacy act of India.

8. Complaints about privacy

• If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Maxic Arrow’s administration. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

• Please be aware that we may change this privacy policy in the future. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our privacy policy.